Terms & Policy

In these Terms and Conditions, “we”, “us”, and “our” refer to Thomas Moloney Pty Ltd, trading as RolaCase & RolaShelf. 

By accessing and using this website, including purchasing any of our products, you agree to be bound by the terms and conditions set out below. We may amend these Terms and Conditions at any time without prior notice. Your continued use of the website following any amendments constitutes your acceptance of the updated Terms and Conditions. We recommend you review them each time you access our website. 

1. Website Services and Pricing 

1.1 All prices are listed in Australian Dollars (AUD). 
1.2 We make every effort to ensure our pricing is accurate and up-to-date. Prices are displayed on individual product listings and may change without notice. 
1.3 Unless otherwise stated, all prices include GST for Australian customers. 

2. Product Descriptions and Images 

2.1 We aim to describe our products as accurately as possible. However, we do not warrant that all descriptions are error-free. We reserve the right to correct any errors or omissions. 
2.2 Images are provided for illustrative purposes only. Colours, finishes, and configurations may vary due to lighting, screen settings, or manufacturing variations. 

3. Product Orders 

3.1 While we strive to keep product listings current, we do not guarantee availability. 
3.2 Packaging and postage charges may apply in addition to the listed product price, calculated in accordance with our shipping policy. 
3.3 When placing an order, you must provide accurate contact, delivery, and payment details. We take reasonable care with this information but are not liable for loss due to transmission errors, viruses, or malware. 
3.4 We reserve the right to accept or reject your order at our discretion. The most common reasons for rejection include incorrect information or declined payment. 
3.5 Once submitted, orders cannot be cancelled, even if still pending acceptance. 
3.6 All risk of loss or damage passes to you upon dispatch of goods. 

4. Freight and Delivery Conditions 

4.1 If goods are delivered and you are not present to accept delivery, a redelivery fee will apply. 
4.2 If you advise that you have a forklift available for unloading but one is not present at the time of delivery, additional handling charges will be incurred. 
4.3 Freight costs are based on rates at the time of purchase. If freight charges increase between the time you place your order and the time your goods are dispatched, you will be required to pay the additional freight charges before your order is shipped. 
4.4 If an item is damaged in transit or you believe it has not been delivered, you must notify us within 5 working days of the delivery date or expected delivery date. Failure to notify us within this timeframe means we are not obligated to replace or refund the item, as we are subject to strict claim timeframes with our freight providers. 
4.5 We are not responsible for delays caused by freight carriers once goods have left our premises. 

5. Errors and Order Cancellations 

5.1 If a product is listed with an incorrect price, description, or image due to an error, we reserve the right to cancel the order. If payment has been processed, we will refund the full amount to your original payment method. 

6. Returns Policy 

6.1 Returns are at our discretion; however, as products are made to order, any approved return will incur a minimum 25% return fee, unless required by Australian Consumer Law. 
6.2 Please choose carefully and ensure product suitability before purchase. 

7. Website Use and Access 

7.1 You are granted a limited, revocable licence to access and use this website for personal, non-commercial purposes. 
7.3 Except as permitted under the Copyright Act 1968 (Cth), you must not reproduce, distribute, or display any content without our prior written consent. 
7.4 The licence does not permit data mining, scraping, or mirroring of this website without written permission. 

8. Hyperlinks 

8.1 This website may contain links to third-party websites for your convenience. We are not responsible for the content, operation, or privacy compliance of linked websites, and inclusion of a link does not imply our endorsement. 
8.2 Linking to our website without permission is prohibited. 

9. Intellectual Property 

9.1 All content on this website, including images, graphics, layouts, and text, is owned by us or used under licence. 
9.2 All trademarks, brands, and logos displayed on this site are our property unless otherwise noted. You may not use these without written permission. 

11. Indemnity 

11.1 By using this website, you agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal costs) arising from your use of the website or your breach of these Terms and Conditions. 

12. Privacy 

12.1 We take reasonable steps to protect personal information you provide, but we do not guarantee the security of transmissions over the internet. Information is provided at your own risk. 
12.2 We handle personal information in accordance with our Privacy Policy. 

13. Payment Terms 

13.1 All payments must be made in full at the time of purchase unless otherwise agreed in writing. 
13.2 We accept payment by the methods listed on our website. We reserve the right to change accepted payment methods without notice. 
13.3 Orders will not be processed until payment is received in full and cleared. 

14. Pre-Order and Backorder Policy 

14.1 If you purchase a product marked as “Pre-Order” or “Backorder,” the estimated dispatch date is provided in good faith but may change due to supplier delays or unforeseen circumstances. 
14.2 If a longer delay occurs, we will notify you and provide the option to wait or cancel your order for a refund. 

15. Limitation of Liability 

15.1 To the fullest extent permitted by law, we exclude all liability for loss or damage (including indirect or consequential loss) arising from your use of this website or purchase of our products. 
15.2 Where liability cannot be excluded, our maximum liability is limited to the replacement or repair of the goods, or the refund of the purchase price, at our discretion. 
15.3 We are not liable for any damage, loss, or injury caused by the incorrect installation, misuse, or modification of RolaCase RolaShelf products. Responsibility rests solely with the purchaser to ensure proper installation and use in accordance with provided instructions. 

16. Force Majeure 

16.1 We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, shipping disruptions, or supplier shortages. 

17. Governing Law 

17.1 These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales. 

18. Vehicle Compatibility Responsibility 

18.1 It is the customer’s responsibility to ensure that the product purchased is compatible with their specific vehicle make, model, and year. 
18.2 We provide product descriptions and specifications in good faith; however, these are for general guidance only. 
18.3 If you purchase a product that is not suitable for your vehicle, we are not responsible for any costs, losses, or delays incurred, and we are under no obligation to offer a refund or exchange unless required by Australian Consumer Law.