Privacy Policy

Privacy at a Glance

✔ Keep your details private – We never sell your information.
✔ Use your details only to process orders and improve your experience.
✔ Use cookies so our website works properly and to remember your preferences.
✔ Keep your data secure with encryption and trusted payment providers.
✔ Sometimes share info with trusted partners like couriers or IT providers so we can deliver your order.
✔ Only send marketing if you’ve agreed, and you can unsubscribe anytime.
✔ Follow privacy laws in Australia, the USA, and the EU/UK.

Want the full details? Read our complete Privacy Policy below.

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Full Privacy Policy

Effective Date: 1st Setember 2025

RolaCase & RolaShelf ("RolaCase," "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in compliance with:

Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

EU & UK General Data Protection Regulation (GDPR)

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

Other applicable privacy laws where we operate

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1. Information We Collect

We may collect the following categories of personal information:

Information you provide directly:

Name, billing/shipping address, email address, and phone number.

Payment details (processed securely via third-party payment providers).

Purchase history and delivery instructions.

Any correspondence with our customer service team.

Information collected automatically:

IP address and general location.

Browser type, device information, and operating system.

Website usage data via cookies, analytics, and tracking technologies.

Sensitive personal information:
We do not intentionally collect sensitive personal data unless required by law or necessary to process an order (e.g., accessibility requirements for delivery).

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2. How We Use Your Information

We use personal information to:

Process and deliver your orders.

Communicate order updates, respond to enquiries, and provide customer service.

Send marketing and promotional content (only with your consent or where permitted by law).

Improve our website, services, and customer experience.

Prevent fraud, ensure website security, and comply with legal obligations.

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3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable secure login, shopping cart functionality, and checkout.

Remember your preferences for future visits.

Deliver personalised product recommendations and advertising.

Analyse site usage to improve our website.

You can control or disable cookies via your browser settings, but this may affect your shopping experience.

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4. Sharing Your Information

We do not sell your personal data. We only share information when necessary to:

Fulfil orders (e.g., shipping providers, payment processors).

Operate our website (e.g., IT hosting, analytics providers).

Comply with legal, regulatory, or court requirements.

All third parties handling your information must protect it in accordance with applicable privacy laws.

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5. International Data Transfers

We may transfer personal information to countries outside your own (including Australia, the United States, and the European Union) where our service providers are located. We ensure such transfers are protected by appropriate safeguards, such as contractual clauses approved under GDPR.

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6. Data Security

We use encryption, secure servers, firewalls, and regular security testing to protect your data. Payment details are processed securely and are never stored on our servers.

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7. Your Privacy Rights

Under Australian Law (APPs) – You have the right to access, correct, and request deletion of your personal information.

Under GDPR (EU/UK Residents) – You have the right to:

Access and obtain a copy of your personal data.

Request correction or deletion of your data.

Object to certain processing or withdraw consent.

Request data portability.

Lodge a complaint with your local Data Protection Authority.

Under CCPA/CPRA (California Residents) – You have the right to:

Know what personal information we collect, use, and disclose.

Request deletion of your personal information.

Opt out of the sale or sharing of personal data (we do not sell your data).

Limit the use of sensitive personal information.

You can exercise these rights by contacting us at enquiry@rolacase.com. We may need to verify your identity before processing requests.

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8. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by law.

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9. IP Address Logging

For fraud prevention and transaction verification, we may log your IP address when you place an order or create an account. This information may be linked to your account and order history.

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10. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

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